MyCustomSuit.co.uk

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FAQs

1) What if my suit does not fit?

Mycustomsuit.co.uk is dedicated to maintaining total customer satisfaction and is very proud of its high level of accuracy.
If there is any error on our part, we will alter/replace the product free of charge.
However if you find your suit does not fit correctly due to us receiving incorrect measurements by you, we
can alter (for a small charge) it as much as we can and send it back to you, however shipping costs (both ways) would be customers responsibility.

For more specific answers regarding alterations please feel free to send us an email at info@mycustomsuit.co.uk
Please note that once an order has been placed and paid for, we are unable to offer any refunds or exchanges.

2) Garment information

a) What is Pickstitching?
Pickstitching is to replicate hand stitched lapels and pockets by making the stitches visible.
This is all done by hand and is an option we offer when ordering certain suits
There is a charge of £15 for this feature.
b) Do you charge for Big and Tall?
No, we dont, no matter how big or tall you are, you pay the same price.
c) Can I embroider my company's logo? Yes we can embroider your logo on the garments you order, please email us the quantity with a digital image of the logo you want us to embroider.
d) Fabric Care information
All Woolen products should be dry cleaned only. Cottons can be machine wash using cold water however hand wash would be
recommended for durability. All Silk items should be dry cleaned or hand wash using cold water. Steaming are recommended for all our items, hot iron should not be applied directly on the garment but you should apply iron over linen cloth.
Apply hot iron directly on Pure Cotton garments.

3) I am not sure which style to go for, Double breasted, Single breasted, vents or no vents etc?
Please visit our style guide page for fashion advice and tips.

4) How long does it take for my custom suit to be made and delivered?
We aim to process your order ASAP and have your suit delivered within the timescales shown below:
Normal Service - 7-8 Weeks
Express Service - 4-5 Weeks (Extra £20.00)
Priority Service - 2-3 Weeks (Extra £35.00)

We Accept the Following Cards